Terms & Conditions

GENERAL CONDITIONS OF SALE (CGV)

Article 1 - Fields of application and modification of the general conditions of sale
These general conditions of sale apply to all orders placed on the Pat-racks.com website.
pat-racks.com reserves the right to adapt or modify these general conditions of sale at any time.
In the event of modification, the general conditions of sale in force on the day of the order will be applied to each order.

Article 2 - Availability of products
Our product offers are valid within the limits of available stocks.
An update of our stocks is carried out on a daily basis.
Upon receipt of your order, we check the availability of the product(s) ordered.
In the event of unavailability, we undertake within 8 days from the validation of the order either to deliver the ordered product to you, or to offer you a similar product at a similar price, or to refund it to you.
The date of validation of the order corresponds to the acceptance of your order by our banking department.
If one of the products in your order is out of stock, we will contact you before shipping the rest of your order.

Article 3 - Price
Pat-racks.com reserves the right to modify its prices at any time, but undertakes to apply the prices in force which will have been indicated to you at the time of your order, subject to availability on that date.

Article 4 - Methods of payment and security
Payment terms :

By credit card: no banking information concerning you passes through the pat-racks.com site. Payment by credit card is therefore perfectly secure; your order will thus be registered and validated as soon as payment is accepted by our banking department.
By Paypal: Then follow the instructions on the Paypal™ interface
By Check: send us a check payable to Local Trading SARL to the following address:
Local Trading Customer Service
10 Chemin de la ferme, 64500 St Jean de Luz, France

Please note the reference of your order on the back of the check or attach a printout of your order confirmation that you received by email. Your order will be recorded and validated upon receipt of payment. pat-racks.com cannot guarantee 100% availability for orders paid by check.
By bank transfer: Your order will be recorded and validated upon receipt of payment. pat-racks.com cannot guarantee 100% availability for orders paid by bank transfer.
Security: Your credit card data is encrypted using the TLS 1.2 protocol (Transport Layer Security / Transport Layer Security) and is never transmitted unencrypted over the network. Payment is made directly to the bank. pat-racks.com has no access to this data, and does not store it on its servers. This is why they are requested from you with each new transaction on our site.

Retention of title clause: The products remain the property of pat-racks.com until full payment of the order. However, from the time of delivery, the risks of the delivered goods are transferred to the customer.

Default of payment: pat-racks.com reserves the right to refuse to make a delivery or to honor an order from a consumer who has not fully or partially paid a previous order or with whom a payment dispute would be under administration.

Anti-fraud controls: Pat-racks.com, in collaboration with Fia-net, controls all orders that have been validated on its site. These controls aim to protect pat-racks.com from abusive practices operated by fraudsters.
As part of these procedures, our services may be required to ask you for all the documents necessary to release your order: proof of address and debit in your name, etc...
These requests are made by email.

Article 5 - Terms of delivery
To access detailed information on our various delivery services, order preparation and parcel shipping, click here.
pat-racks.com cannot be held responsible for the consequences due to a delay in delivery by La Poste or any other carrier.

General: Products purchased on the Pat-racks.com website can be delivered worldwide, except in exceptional cases.
For reasons of tracking packages, it is impossible for us to deliver orders to bases or other premises of armies, hospitals and holiday centres.

Shipping procedures: Orders are shipped early in the afternoon, every day of the week, excluding public holidays: Monday, Tuesday, Wednesday, Thursday and Friday.
Delivery delay :

Delivery can vary from 1 to 10 working days for metropolitan France, Corsica and Monaco, subject to product availability (in accordance with article 2).
Delivery can vary from 4 to 60 working days for Dom Tom and foreign countries, subject to stock availability (in accordance with article 2).
This is an average time depending on destination, shipping method and item availability.

Delivery methods:

The product ordered is delivered by post or by an independent carrier, depending on the nature of the product ordered and to the address appearing on the order form.

From package to delivery:

You must check the conformity of the goods delivered at the time of delivery and before signing the carrier's delivery note. You must indicate on the delivery note and in the form of handwritten reservations accompanied by your signature, any anomaly concerning the delivery (damaged product, etc.). This verification is considered to have been carried out when the buyer, or a person authorized by him, has signed the delivery note.
You must also confirm these reservations by registered mail to the carrier no later than three working days following receipt of the item(s) and send a copy of this letter to:
Local Trading Customer Service
10 Chemin de la ferme, 64500 St Jean de Luz, France

If the products need to be returned to us, they must be returned within 14 working days of delivery. Any complaint made outside this period cannot be accepted. The return of the product can only be accepted for products in their original state (packaging, accessories, instructions, etc.).
If at the time of delivery, the original packaging is damaged, torn, open, you must then check the condition of the items. If they have been damaged, you must absolutely refuse the package and note a reservation on the delivery note (package refused because opened or damaged). We remind you that if you refuse the package, the return is free by post within 72 hours.

Article 6 - Responsibilities
Pat-racks.com cannot be held responsible for the non-performance of the contract concluded in the event of force majeure, fortuitous event, disruption or total or partial strike, in particular of the postal services and means of transport and/or communications, of flood, fire. The choice and purchase of a product are placed under the sole responsibility of the customer.
The total or partial impossibility of using the products, in particular due to incompatibility of the equipment, cannot give rise to any compensation, reimbursement or questioning of the responsibility of Pat-racks.com.
In the event of non-delivery of an order or part of an order, you have a maximum of one year (from the date of departure from our warehouses) to report this. Beyond this deadline, we will not accept any claim.

Article 7 - Right of withdrawal
In accordance with article L.121-16 of the Consumer Code, the consumer has a period of 14 working days from the date of delivery of his order, to return any item that does not suit him and request the exchange or refund without penalty, with the exception of outward and return costs:

The product must be returned in good condition, accompanied by all the accessories (examples: instructions, tools for assembly, warranties, etc.), in its original packaging, and unused.
The right of return cannot be exercised for items that can be copied (DVD, Video, etc.) unless they are returned to us on time and not unsealed.
Return procedure:

The return costs in the event of a withdrawal will be at your expense.
The return costs for a product declared not in conformity with the order, will be borne by pat-racks.com, in this case we will provide you with a free return slip.
This right of return can only be accepted for complete products, in their original condition (packaging, accessories, manuals, etc.) with a copy of the purchase invoice.
Items returned incomplete, damaged, damaged or soiled by the customer are not taken back, they will be reshipped at the customer's expense.
We undertake to make you an exchange, a credit note or a refund within a maximum period of 7 days after receipt of the products by us. No cash on delivery will be accepted for any reason. .

Article 8 - Warranties and after-sales service
All our products benefit from the manufacturer's parts and labor warranty.
In the event of a breakdown during the initial warranty period, repairs will be carried out free of charge by the national network of centres, stations or technical agencies approved by the manufacturers.
To be able to benefit from the guarantee of the products, it is imperative to keep the purchase invoice of the product.
You may be asked to return the product(s) directly to the supplier's after-sales service, but you must imperatively make a return request to our customer service department (sending us an email is the fastest solution, click here.)
We remind you that you also benefit from the legal guarantee against hidden defects in application of articles 1640 and following of the civil code.

Article 9 - IT provisions and freedoms
At any time, you have the right to access, modify, rectify and delete data concerning you (art 34 of the law "Informatique et Libertés" of January 6, 1978).
Through us, and with your prior consent, you may receive proposals from other companies.


Article 10 - Company details
You can reach us:

By email to contact@pat-racks.com or via online form, we will answer you during the day (weekdays).
By phone on 05 35 46 66 01.
By mail to:
Local Trading Customer Service
10 Chemin de la ferme, 64500 St Jean de Luz, France

Thank you for leaving us all your contact details and questions so that we can fully satisfy you.

We are at your disposal from Monday to Friday inclusive, from 9:00 a.m. to 12:30 p.m. and from 2:00 p.m. to 5:30 p.m.